TERMS & CONDITIONS

PROGRAMS AND SERVICES PRICES:

• All prices are listed in American dollars and include all taxes for non-residents in Peru tourists.
• Please ask our reservation agent at reservas@pacayasamiria.com.pe
• All air fares are subject to changes and availability, which must be confirmed the date of making the reservation

RESERVATION AND DEPOSITS:

• The system must only process reserves received at least 2 days before the date of beginning of the tourist services.
• To confirm your reserves, we must have received the payment for services or the guarantee deposit.
• All payments or deposits must be made trough our online system.
• Your credit card must be charged alter the availability of all the services required have been confirmed.
• Online Transaction Service Fee: A non-refundable fee of up to US $ 7.50 per transaction is charged for each reserve that pays us a standard fee or commission.

TOUR PACKAGES / TOUR RESERVATION:

• All requirement of tourist package or tour which are confirmed, have all services guaranteed.
• The confirmation of your reserve, must be sent by e-mail with the reservation code of each tourist program required.
• The confirmation will only proceed after we receive your on-line reserve or a guarantee deposit.
• The guarantee deposit is a payment in advance of US $ 100.00, which is not refundable if the reserve is cancelled.
• The total payment of the packages / tours must be made 60 days prior of the beginning date of the travel program.
  
  Penalties:
   
• There will be no refund for portions of tour / packages that haven't been used due to passenger decision, once the tour / package is going on. 
• Every cancellation made by passenger before 60 days prior the beginning date of the tour, must be subject to a penalty of US $ 100 of the non-refundable deposit plus US $ 25 of administrative expenses.
• Every cancellation made by passenger, within 59 and 30 days prior the beginning date of tour, must be subject to a penalty of 50% of the program price plus US $ 25 of administrative expenses.
• Every cancellation made by passenger, within 29 days prior the beginning date of the tour must be subject to a penalty of 75% of the program price plus US $ 25.00 of administrative expenses.

DOCUMENTS:

• The passengers must carry with themselves a passport or travel document depending on their nationality, it is legal rule in Peru.

URGENT CANCELLATIONS

• If a last minute cancellation is necessary or additional information is required, please contact with Pacaya Samiria Amazon Lodge
  Lima Office: +(511) 446-2739
  Iquitos Office: +(5165) 976-7122

BAGGAGE:

• Baggage transportation is limited to 33 lb (15 Kg) per passenger.
• The owners have the responsibility of their baggage, unless the baggage has an own insurance.
• Small objects as video or photo cameras, binoculars, bags, umbrellas, etc are responsibility of their owners, and is recommendable to get an insurance.
• Is recommendable to carry all the baggage well closed and with personal identification.

LIABILITY:

• Liability for services not provided, due to negligence of Pacaya Samiria Amazon Lodge and or its employees is limited to the real cost of the omitted services and excludes all resulting indirect costs and consequences.
• In the event of the above, Pacaya Samiria Amazon Lodge will make its best effort to provide alternative arrangements at the same cost, subject to availability.

EXECUTION OF REIMBURSEMENT OF THE PACKAGES, TOUR,  ACCOMMODATION OR TICKETS

• If Pacaya Samiria Amazon Lodge fails to fulfill its obligation for services, hotels, meals and or transportation as indicated in the travel program, a reimbursement will be provided within 30 days of the client submitting a claim or write out authorization from any of our local or foreign agents.
• No claims will be considered if made later than 60 days after termination of the tour.

RESPONSIBILITIES AND OBLIGATIONS

• Pacaya Samiria Amazon Lodge is responsible for providing all the services and accommodations exactly as advertised on the web site.
• In case of natural disasters, severe weather or any other acts of nature, Pacaya Samiria Amazon Lodge is not responsible for the services not provided.
• If for any reason the transportation chosen by the passenger (bus, flight, train, etc) don't arrive to destiny at the date and hour programmed for take tour or program reserved, Pacaya Samiria Amazon Lodge deny all responsibility for not bringing the tour or package services; these services will not be reprogrammed. Pacaya Samiria Amazon Lodge will bring the services only from the portion considered after the arrival of passengers. The portion of the program lost for this reason is not refundable.
• Pacaya Samiria Amazon Lodge, is not responsible for loss, damage or injury related to services or accommodations provided by the railroads, bus companies, tour companies, tour employees, boat companies, airlines and or hotels. All of the above are subject to local laws of the country where the services are provided.
• Pacaya Samiria Amazon Lodge reserves the right to alter the program of any package / tour.

CHECK LIST

Climate: The climate in the Reserve is tropical, warm and humid with minimum temperatures of 72º F (22º C) and maximum temperatures that can reach up to 88º F (28º C), except for the month of June in which the temperature can drop abruptly due to the action of the cold fronts that come from the Argentinean Patagonia. Generally, dawns and nights in the jungle tend to be fresh. It can rain on any day of the year, being showers more frequent between the months of February and May.

Vaccinations: It is recommended to be vaccinated against yellow fever; however it is not mandatory.

What to bring?